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News - Information for Passengers from/to China

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Lufthansa Group cancels all flights to (mainland) China until 9 February
· Safety for passengers and crew is top priority
· Flights to Hong Kong will still be operated as planned
· Refunds and rebooking possibilities for affected passengers

The safety of passengers and employees is a top priority for the Lufthansa Group. After thoroughly evaluating all currently available information on the corona virus, Lufthansa Group has decided to suspend its Lufthansa, SWISS and Austrian Airlines flights to/from mainland China until 9 February with immediate effect. In addition, acceptance of bookings for flights to/from (mainland) China has been suspended until the end of February. Flight operations to/from Hong Kong will continue as planned. The Lufthansa Group will continuously monitor the situation of the corona virus and is in contact with the responsible authorities.

Lufthansa, SWISS and Austrian Airlines will fly to their respective destinations in mainland China one more time. This is intended to give our guests the opportunity to take their planned flight and our crews to return to Germany, Switzerland and Austria.

Affected passengers holding a ticket issued before/on 23 January for a flight to/from mainland China between 24 January and 29 February, have the possibility to rebook once free of charge to a flight on the original route or to cancel the trip. This applies to passengers with a ticket issued by Lufthansa, SWISS or Austrian Airlines and flights with an LH, LX, or OS flight number. The new journey has to take place at the latest by 30 September 2020.

The Lufthansa Group offers a total of 54 regular weekly connections from Germany, Switzerland and Austria to the Chinese mainland. Destinations are Nangjing, Beijing, Shanghai, Shenyang and Qingdao. Furthermore, Lufthansa Group airlines offer 19 weekly connections to Hong Kong.



China, U.K.: British Airways suspends all flights to, from mainland China because of coronavirus
LONDON, Jan 29 (Reuters) - British Airways has suspended all direct flights to and from mainland China after Britain warned against all but essential travel to the country due to the coronavirus outbreak.

BA.com, the airline's website, shows no direct flights to China are available in January and February.

"We apologise to customers for the inconvenience, but the safety of our customers and crew is always our priority," BA said in an emailed statement on Wednesday. "Customers due to travel to or from China in the coming days can find more information on BA.com."

Britain on Tuesday advised against "all but essential" travel to mainland China due to the coronavirus outbreak.



Coronavirus
At KLM, we’re closely monitoring the developments of the Coronavirus outbreak in China. We base our decision-making on the information that KLM Health Services receives from globally recognised institutions, such as WHO (World Health Organisation), ECDC (European Center of Disease Control), RIVM (National Institute for Public Health and the Environment), IATA (International Air Transport Association), and CDCs (Centers for Disease Control and Prevention) in China. We’re taking all necessary (precautionary) measures to ensure the health of our passengers and staff to the best of our abilities.

Based on the information that the authorities have currently provided us with, there doesn’t seem to be an immediate need to suspend the entire operation of our flights to China. We have, however, decided to make changes to our ordinary flight schedule.

As of Thursday 30 January 2020:

Direct flights to Chengdu and Hangzhou are suspended.
The number of weekly flights to Shanghai is reduced from 11 to 7 a week.
As of Friday 31 January 2020:

Direct flights to Xiamen are suspended.
The number of flights to Beijing remains unchanged at 7 per week. The above-mentioned flight adjustments will be effective until Saturday 29 February 2020.

Furthermore, we have taken various additional precautions. For example, upon request, we provide face masks to our crew members, which may be used on board and at destinations. Also, general hygiene measures - such as frequent hand-washing, consuming animal products only when they’re well-cooked and avoiding contact with animals - have once again been brought to the attention of our staff. The general guidelines of WHO and RIVM are being followed.